Skip to Content

Return & Exchange Policy

For all eligible claims, the fixed reporting window is 24 hours from the time the product is delivered.

Our policy is designed to be clear, fair, and easy to follow.

Core Rule

No Return • No Cash Refund • Exchange Only for Wrong Delivery • Evidence Mandatory • Claim Within 24 Hours • Verification Required

Final Policy Points

1. No Return

  • NUTBEATS does not offer a general return facility for any product.
  • Returns or exchanges will not be accepted for change of mind, taste preference, quantity preference, or any personal reason.

2. Exchange Only for Wrong Product

  • Exchange will be provided only if the wrong product is delivered to the customer.
  • No monetary refund will be issued in case of wrong product delivery.
  • After verification, the applicable replacement or exchange will be processed.

3. Damaged Product

  • A complete unboxing video is mandatory for any damage claim.
  • The video must be continuous, original, and without any cut or edit.
  • The package, shipping label, and damaged product must be clearly visible.
  • After verification, the eligible replacement or exchange process will be initiated.

4. Missing Product

  • A complete unboxing video is mandatory for any missing item claim.
  • The full process must be recorded continuously, from the sealed package to the complete opening of the box.
  • The box, shipping label, and all received products must be clearly visible in the video.

5. 360° Video

  • For damaged or wrong-product claims, NUTBEATS may request a clear 360° video of the product if needed.
  • The front, back, sides, and packaging must be clearly visible.

6. No AI / Edited Evidence

  • All evidence must be original and unedited.
  • Videos or photos with cuts, trims, pauses, transitions, filters, manipulation, or alteration will not be accepted.
  • AI-generated or AI-manipulated photo/video evidence will not be accepted.

7. 24-Hour Claim Window

  • Any eligible complaint must be reported within 24 hours of product delivery.
  • Claims received after 24 hours will generally not be accepted.

8. Original Packaging

  • The customer must keep the product and its original packaging सुरक्षित until the claim is verified.

9. Verification

  • Submitting video or other evidence does not automatically approve an exchange.
  • Each claim will be reviewed by the NUTBEATS team.
  • The replacement or exchange decision will be made only after verification.

Note: This policy applies only to eligible claims verified by our team.